Effective Date: July 15, 2026

Welcome to Alaya Glow. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these terms. Please read them carefully before using our website or placing an order.

1. About Alaya Glow

Alaya Glow provides skincare products, including natural and medicated face washes, creams, and related skincare products.

Our products are intended for skincare and cosmetic use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless explicitly stated otherwise and permitted by applicable law.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order or creating an account.

• Use the website only for lawful purposes.

• Not attempt to interfere with or compromise the security of our website.

• Not copy, reproduce, modify, distribute, or misuse our website content without our written permission.

• Not use our website or products for any fraudulent or unauthorized purpose.

We reserve the right to refuse service, cancel accounts, or cancel orders if we reasonably believe that our terms have been violated or fraudulent activity has occurred.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate and up to date.

However:

• Product colors and appearance may vary slightly from images displayed on different devices.

• Packaging and product appearance may change from time to time.

• Product availability may change without prior notice.

• We reserve the right to correct errors, inaccuracies, or omissions in product information.

Please carefully review the product description, ingredients, directions, warnings, and other information before purchasing or using any product.

4. Natural and Medicated Products

Our products may contain natural ingredients, botanical extracts, active ingredients, or other skincare ingredients that may not be suitable for everyone.

Natural does not necessarily mean that a product is suitable for every individual.

Before using a product, we recommend:

• Reviewing the complete ingredient list.

• Performing a patch test when appropriate.

• Following the recommended directions for use.

• Discontinuing use if irritation, redness, swelling, burning, or other unexpected reactions occur.

• Consulting a qualified healthcare professional or dermatologist if you have concerns about a skin condition, allergies, pregnancy, medication interactions, or the suitability of a product for you.

Alaya Glow is not responsible for adverse reactions resulting from improper use, failure to follow product instructions, or individual sensitivities or allergies.

5. Medical Disclaimer

Information provided on the Alaya Glow website, including product descriptions, skincare information, recommendations, and other materials, is provided for general informational purposes only.

Such information should not be considered medical advice, diagnosis, or treatment.

Our products should not be used as a substitute for professional medical advice, diagnosis, or treatment.

If you have a medical condition or persistent skin concerns, consult a qualified healthcare professional before using skincare products.

6. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to:

• Accept or decline any order.

• Limit quantities of products purchased.

• Cancel an order due to product availability, pricing errors, suspected fraud, or other legitimate reasons.

• Contact you for additional information when necessary to process an order.

If we cancel an order after payment has been received, any eligible payment will be refunded through the applicable payment method.

7. Pricing and Payment

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed correctly. If a pricing error occurs, we reserve the right to cancel the affected order and provide an appropriate refund where applicable.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process your transaction.

Alaya Glow does not store complete credit or debit card information on its own servers.

8. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe provided on our website.

However, delivery times may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• Unforeseen circumstances

• Other events outside our reasonable control

Customers are responsible for providing accurate shipping information when placing an order.

Alaya Glow is not responsible for delays caused by circumstances beyond our reasonable control.

9. Returns, Exchanges, and Refunds

For health, hygiene, and safety reasons, opened or used skincare products may not be eligible for return unless the product is defective, damaged, or otherwise covered by our return policy.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as reasonably possible with your order details and, where applicable, photographs of the issue.

We reserve the right to review each return or refund request before approving it.

10. Product Storage and Use

Customers are responsible for storing and using products according to the instructions provided on the product packaging or website.

Products should be:

• Stored according to the recommended conditions.

• Kept away from direct sunlight or excessive heat where applicable.

• Kept out of reach of children unless the product is specifically intended for them.

• Used before the recommended expiration or period-after-opening date, where applicable.

Alaya Glow is not responsible for product damage caused by improper storage or misuse.

11. Allergies and Skin Sensitivity

Every person's skin is different. A product that works well for one person may not be suitable for another.

Customers are responsible for reviewing the ingredients of a product before use and determining whether the product is appropriate for their individual needs.

If you know that you are allergic or sensitive to a particular ingredient, do not use a product containing that ingredient.

If an unexpected reaction occurs, discontinue use and seek appropriate professional medical advice when necessary.

12. Promotions and Discounts

From time to time, Alaya Glow may offer discounts, promotional codes, bundles, special offers, or other promotions.

Unless otherwise stated:

• Promotions cannot be combined with other offers.

• Promotional codes must be used before their expiration date.

• Certain products may be excluded from promotions.

• Promotions may be limited in quantity or duration.

• We reserve the right to modify or cancel promotions at any time.

Specific terms displayed with a promotion will apply to that promotion.

13. Intellectual Property

All content available on the Alaya Glow website, including:

• Logos and trademarks

• Product names

• Product images

• Text and descriptions

• Graphics

• Website design

• Videos

• Marketing materials

• Original content

is owned by or licensed to Alaya Glow and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

14. User Reviews and Content

If you submit a product review, testimonial, photograph, comment, or other content to Alaya Glow, you represent that you have the right to submit that content.

By submitting content, you grant Alaya Glow permission to use, reproduce, display, and publish the content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we believe is:

• Offensive or abusive

• Misleading or fraudulent

• Inappropriate

• Illegal

• Spam

• Infringing on another person's rights

15. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, marketing platforms, and other service providers.

Our website may also contain links to third-party websites.

We are not responsible for the availability, content, security, or privacy practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption

• Free from errors

• Free from viruses or other harmful components

• Completely accurate or up to date

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

17. Limitation of Liability

To the extent permitted by applicable law, Alaya Glow shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This includes, where legally permitted, losses resulting from:

• Improper product use

• Failure to follow product instructions

• Individual allergic or skin reactions

• Incorrect information provided by the customer

• Delayed delivery caused by circumstances outside our control

• Website interruptions or technical issues

• Unauthorized access to information caused by circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Alaya Glow, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your misuse of our website or products.

• Your violation of these Terms & Conditions.

• Your violation of applicable laws or regulations.

• Your violation of another person's rights.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, protect, and disclose personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Alaya Glow operates, unless otherwise required by applicable law.

Any disputes shall be handled in accordance with the applicable laws and jurisdiction.

22. Contact Us

If you have questions regarding these Terms & Conditions, our products, orders, or any other matter related to Alaya Glow, please contact us:

Alaya Glow

Email: alayaglow18@gmail.com

Phone: +92 349 7172304

We are committed to assisting our customers and addressing their questions as promptly as reasonably possible.