Privacy & Policy

Effective Date: July 15, 2026

Welcome to Alaya Glow. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through third-party payment providers)

  • Order history

  • Device information, browser type, IP address, and cookies

  • Information you provide when contacting customer support

  • Browsing and interaction data collected through the Meta Pixel and similar tracking tools

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to customer inquiries and provide support

  • Improve our website, products, and customer experience

  • Prevent fraud and enhance website security

  • Send promotional emails and special offers (only if you have opted in)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. You can manage or disable cookies through your browser settings, although some features of our website may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting providers

  • Analytics services

  • Marketing platforms

These providers only receive the information necessary to perform their services and are required to protect your data.

5. Payment Security

All payments are processed through secure third-party payment providers. Alaya Glow does not store your complete credit or debit card information on our servers.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes and enforce our agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Request a copy of your personal information

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Alaya Glow

Email: alayaglow18@gmail.com

Phone: +92 349 7172304

We are committed to addressing your questions and concerns as promptly as possible.